Members FAQ
- What is NTA Online?
- What is found on NTA Online?
- How do I get started?
- What are the password-protected areas of NTA Online?
- How do I set up a new account?
- How do I update my company information?
- How does the Tour Operator Search work?
- How does the Tour Supplier/DMO Search work?
- Who do I contact for help with NTA Online?
What is NTA Online?
This member-driven technology solution was recently re-designed to offer NTA members up-to-the minute industry news and information, a variety of business tools and features that allow you to share your ideas and participate in group discussions.
What is found on NTA Online?
When you open your Internet browser software, type http://www.ntaonline.com/ into the address line and hit "enter." The NTA Online home page will appear. It includes:
How do I get started?
To use NTA Online, open your Internet browser software, and type in "http://www.NTAonline.com into the address line and hit "enter." The NTA Online home page will appear.
If you are a first time user, begin by establishing a password. (See "Setting up a New Account" below.)
If you have visited NTA Online before, use the menus to find the section you need. (See "How do I navigate NTA Online to find the information I need?" below.) If you attempt to enter a password-protected area, you will be prompted to enter your individual ID and password. (For more information, see "What are the password protected areas of NTA Online?" below.)
Special Note: The Internet browser software that works best with NTA Online includes Microsoft Internet Explorer 5.5 or higher and Netscape Navigator 6.0 or higher. Both are available online free of charge. To find the free downloads, go to the "For Tour Operators" or "For Tour Suppliers/DMOs" section of NTA Online and click on "Useful Web Sites."
What are the password-protected areas of NTA Online?
There are several sections of NTA Online that are available to NTA members only. As a result, you will need your individual ID and member password to access them. Some of these sections include the Members Only Searches, seminar audio, and several other business aids. Making changes to the company profile information available is the primary contact for the membership.
To access password-protected sections, you will need:
Individual ID: This is the six digit computer generated number assigned to you by NTA. (See "Setting up a New Account" in this guide for instructions on setting up your personalized password.) Member Password: This is your personalized password and may be up to 8 digits.
Special Note: Each person in a member company is encouraged to set up their password. However, the primary contact is assigned administrator rights and thus able to update the company information. To view any of the password-protected areas, you simply go to the home page and click on the menu heading you wish to view. If this section is password-protected, a login screen will appear, asking you to enter your individual ID and the appropriate password.
Simply enter the information in the fields required and click "login," and the item you selected will appear on the page. Once you enter your individual ID and password once, you will not be asked to do so again unless you completely close your Internet browser.
If you do not know your individual ID or password, please contact NTA Headquarters at questions@NTAstaff.com or 800.682.8886.
How do I set up a new account?
The first time you log into NTA Online, you will need to set up a new account in order to establish A password can be set up from any member only login form. For example, you can access a form by clicking on "Update Your Company Information" under the "What's New" Heading on the NTA main page, www.NTA.travel. Next, you will see that the first bullet to the right of the login form says "If you are a first-time user, click here to set up your password." You will need your individual id and company id, if you do know your ID numbers, please contact NTA Member Services via e-mail at questions@NTAstaff.com or by phone, 800.682.8886 or 859.264.6540. Once you set up your password initially, you will need the individual ID and password to update your company profile and access members-only sections of http://www.ntaonline.com/.
Special Note: Your NTA Member ID is only used to set up new accounts, not to log into password-protected sections of the site. To log into password-protected sections, you will need only your individual ID and password.
How do I update my company information?
NTA.travel contains a database of information on all its members. This information is displayed to other NTA members and the public through the site's various search features. Members are encouraged to keep their information updated by making changes to their online membership profile.
To update your profile, you will need administrator rights, administrator rights are automatically assigned to all primary contacts. To give an employee administrator rights, the company's primary membership contact will need to submit a request in writing to NTA Headquarters. To update membership profiles, there are separate instructions for tour operator members and for tour supplier/DMO members.
For Tour Operators
Special Note: Some changes may take 48 hours to become active.
For Tour Suppliers/DMOs
Special Note: Some changes may take 48 hours to become active.
How does the Tour Operator Search work?
On the NT A Onlinehome page, you will find a link to the members-only Tour Operator Search. This is a database of tour operator members, and the search function allows you to search for tour operators based on the criteria you select.
You may want to begin by searching for all the tour operators who list your city or state as a destination. Simply enter the name of your city or state/province or country in the "Destination" section and click "Search." A list of tour operators serving that area will be returned.
But don't stop there. Search for tour operators who might be a perfect match for your company. For example, if your attraction appeals to a specific demographic, enter a percentage under "Types of Customers Served." This will give you the tour operators whose business is at or above that percentage. If you are with a restaurant, check the box that indicates meals are included in the tour to receive a list of tour operators who may need your services.
In addition, the Tour Operator Search has a convenient download feature. Search results can be downloaded as an Excel spreadsheet or a comma delimited file to allow you to view contact information for all the companies at one time. Just click the appropriate link at the top of the search results page.
Special Note: The Public Tour Operator Search is a scaled-down version of the members-only search. It does not require you to enter a user name and password to access, but it does not contain as much criteria on which to search, and only basic company information appears when the search is complete.
How does the Tour Supplier/DMO Search work?
On the NTA Online home page, you will find the button for the members-only Tour Supplier/DMO Search. There are three distinct searches on this screen. The first search is designed to allow a quick search for a particular NTA tour supplier or DMO member. It also allows you to view a list of all NTA tour supplier and DMO members within a certain business type.
The second search, Company Location, allows you to search for NTA members by their company location or company headquarters information. The third search, Property Locations, allows you to search only those members with more than one property. For example, you can search for all hotels with property locations in a certain state/province or in a certain country or city. Please note that this search will only show members who have multiple locations. If a member has only one location, it will not appear as part of the Property Locations search.
By targeting your search, you can pull up members offering the services you need in the city you plan to visit. Using the online directory, you can easily map out an entire tour by locating NTA members in every town along the way. In addition, if you are looking for something specific, a hotel or restaurant, for example, just select that category under "Type of Business."
The NTA Online member directories will help simplify your planning throughout the year.
Who do I contact for help with NTA Online?
If you need assistance with any features of the site, contact call 800.682.8886.